Nectar Mattress Review (2024)

No. Although the Nectar mattress cover has a zipper and the cover tag appears to indicate the cover is machine washable, it isn’t. If you remove the mattress cover for any reason it voids the mattress warranty, per the company’s website. You can find basic mattress cleaning and care instructions in the website’s FAQ section. Like many mattress companies, Nectar also sells its own waterproof mattress protector and recommends you use one.

Nectar’s “Forever Warranty” covers normal use from manufacturer or material defects when the mattress is properly supported on a firm, solid bed base. However, numerous customers have filed complaints with the Better Business Bureau and Trustpilot saying the mattress sagged within a few months to years, with trouble getting warranty claims honoured.

Nearly half of the warranty policy covers dispute resolution, arbitration, class action, and jury waivers. It also warns of a 30-day limitation period from the purchase date—not the delivery date—to opt out of binding arbitration in the case of a dispute. It’s worth noting there were several complaints on the BBB website of significant mattress delivery delays—some well past the 30-day limitation period. This language isn’t typical for a mattress warranty policy.

The warranty doesn’t cover damage due to environmental causes. Numerous BBB reviews noted the company denied warranty claims due to mattress stains, with customers saying these “stains” were actually shadows. Other negative reviews noted that the company’s promised sleep trial and forever warranty weren’t honoured when it came time to make a warranty claim or return a mattress.

(Want to purchase a mattress with thousands of five-star reviews, a clear warranty, and easy returns? Consider trying Douglas risk-free.)

Nectar offers a 365-night sleep trial with the option to return the mattress after 30 days. However, customer reviews on BBB say Nectar didn’t process their returns quickly. Reviews mention repeated emails and calls to customer service, followed by slow responses or delays while reps asked for more and more information. Some customers report waiting so long that their sleep trial expired.

Some customers report that their Nectar mattress was too hot for them to sleep comfortably. Because sweat stains will void the warranty, this mattress may not be right for you if you’re a hot sleeper.

Yes, Nectar contains gel memory foam in the 2″ comfort (top) layer. Nectar says this layer offers pressure-relieving support while sleeping cooler than traditional memory foam. Memory foam is known for trapping heat, which is an important consideration if you or your partner sleep hot.

Nectar’s website says the company will work with you to get your mattress donated to a local charity, or otherwise dispose of it. The mattress must be in good condition to donate, with no stains or extra wear and tear.

The Nectar website FAQ says Nectar Premier is made in Mexico. However, another section of the FAQ says products are sourced and manufactured in places such as Vietnam, Malaysia, China, Mexico, and the USA. The phrasing suggests this may not be the full list of countries.

The company has repeatedly made false claims that products are “Made in the USA.” In July 2023, the FTC charged Nectar’s parent company Resident Home with false and misleading advertising for making this claim while selling mattresses containing significant imported materials. Resident settled and agreed to refund over 12,000 affected customers in the US.

Nectar recommends using your mattress with one of their foundations, bases, or adjustable frames. Placing the mattress on the floor, a plastic base, or any homemade foundation could potentially lead to mould development and void the product warranty.

It’s important to note that the Nectar bed frame warranty appears to be only 50 days, according to negative customer reviews. The bed frame warranty was missing from the website at the time of writing this review.

The Nectar mattress is priced at $399–$1,099, depending on which size you choose. The Nectar queen mattress is available for $$799. Nectar is often on sale, but it’s a good idea to read the offer’s fine print. Always compare features and benefits to make sure you’re getting the most value for your money.

If you’d rather save time and buy with confidence, consider Douglas. It has the same consistently low price every day of the year at $799 for a queen mattress. It also comes with a free bedding bundle that contains a mattress protector, pillow(s), sheets, and pillow protector(s).

While Nectar doesn’t have a Trustpilot rating in Canada, the company is rated “Average” in the US. Nectar is rated “A+” on BBB (US only) but has just 3.19/5 stars. The company has received hundreds of complaints in the last few years. Concerns include poor product quality, misleading sale prices, too-long delivery delays, and issues with returns and warranty claims.

Douglas Original is a great choice for a medium-firm foam mattress made in Canada. It comes with a 365-night sleep trial, 20-year warranty, fast shipping and returns, and the company has 16,300+ verified five-star reviews. Douglas Original is priced at just $799 for a queen size, delivering much more value while matching Nectar’s price.