Is the GhostBed mattress cover machine washable?
No, the GhostBed mattress cover can’t be removed from the mattress. To clean your mattress, use a cloth to clean specific spots.
GhostBed Mattress Review (2024)
Updated: October 9, 2024
GhostBed Classic
Made in 
Queen $2,195
Our Rating
Informed by third-party engineer testing commissioned by GoodMorning.com.
Learn more >
5.2 /10
Foam Latex Mattress With a “Bad” Trustpilot Rating
GhostBed Classic is a firm foam and latex mattress. GhostBed promises a 101-night sleep trial and a money-back guarantee. However, negative customer reviews on third-party sites like Consumer Affairs, Trustpilot, and the Better Business Bureau report problems getting GhostBed to honour returns and warranty claims.
In 2022, GhostBed earned negative media attention when a customer brought their “extremely frustrating experience” with GhostBed’s return policy to CBC Go Public. The customer wasn’t able to get a refund or pickup, leaving them with a mattress that “didn’t work in any position.” This is contrary to GhostBed’s claim of hassle-free returns.
Our Rankings
Edge support and motion isolation are factored into our overall mattress ratings. These scores are shown in green (scores of 5.0+), yellow (3.0–4.9), or red (2.9 and below). Firmness, bounce, and cooling features are a matter of personal preference and aren’t part of our rating system, so these scores are shown in grey.
Determined by how much the mattress sinks under applied weight. The lower the score out of 10, the softer the mattress.
7.7 /10
Determined by how much the mattress edge sinks under applied weight. A mattress with average to good edge support will score 5/10 or higher.
9.0 /10
Determined by measuring a medicine ball’s impact on the mattress. Average to good motion isolation would be 5/10 or higher.
5.2 /10
Determined by dropping a medicine ball onto the mattress. The higher the first bounce, the higher the score out of 10.
4.6 /10
Determined by entering a mattress’s cooling features into our scoring algorithm. The more effective cooling features that are present, the higher the score out of 10.
3.7 /10
Product Details
The GhostBed Classic mattress is a latex and foam mattress with a firm feel. It features a layer of aerated latex and cooling gel foam to provide immediate cushioning when you lie down without sacrificing breathability for heat regulation.
This GhostBed mattress has some sinkage, which should work for various body types. While the GhostBed Classic has some interesting materials, it lacks features like a machine-washable cover for convenient and easy cleaning.
At $2,195 for a queen size, GhostBed Classic is notably more expensive than comparable foam mattresses like Douglas Original. We have also noticed GhostBed increasing their usual prices for sales (see August 2023 vs December 2023). This makes it look like they’re offering more significant discounts, when in fact they’re raising prices. GhostBed also requires customers to pay back any discounts before issuing returns.
Price
$1,650–$2,645
Firmness
Firm
Type
Latex/Foam
Shipping Cost
Free
Trial Nights
101
Warranty Years
20
Firmness Score
Cooling Feature Score
Ideal For: Back Sleepers, Stomach Sleepers
Pros & Cons
Consider GhostBed if you want…
-
Cooling gel foam for temperature control - Excellent edge support and above-average motion isolation
- Free shipping to major metro areas
Skip this mattress if you want…
-
A queen-sized mattress under $1,500 CAD - A spring-based or hybrid mattress
- A machine-washable top cover
- A longer sleep trial that reliably allows returns for a full refund
- To buy from a company with a Trustpilot rating higher than “Bad”
Want a queen-size foam mattress for under $1,000? Consider Douglas instead.
You May Prefer Our Top Pick 2024
Douglas Original
9.9 /10
Made in
Winner!
2021 Product of the Year™
Voted the top choice overall in the Mattress-in-a-Box category through a survey of 4,000 Canadians by Kantar.The award-winning and Canadian-made Douglas mattresses offer unbeatable value and include: FREE bedding bundle, a 365-night sleep trial, and cooling gel foams for optimal comfort.
EARLY BLACK FRIDAY SALE!
Buy any Douglas mattress today and get a FREE Comfort Sleep Bundle, 60% off Bamboo Sheets, and 15% off all bed frames and bedding.
Sale ends November 6th. See website for details >
Buy any Douglas mattress today and get a FREE Comfort Sleep Bundle, 60% off Bamboo Sheets, and 15% off all bed frames and bedding.
Sale ends November 6th. See website for details >
GhostBed Mattress Sizes & Prices
| Size | Price | Dimensions | Weight |
|---|---|---|---|
Twin | $1,650 | 75″ x 38″ x 11″ | 57 lb |
Twin XL | $1,795 | 80″ x 38″ x 11″ | 62 lb |
Full / Double | $2,095 | 75″ x 54″ x 11″ | 77 lb |
Queen | $2,195 | 80″ x 60″ x 11″ | 88 lb |
King | $2,595 | 80″ x 76″ x 11″ | 112 lb |
California King | $2,645 | 84″ x 72″ x 11″ | 112 lb |
Split King | $3,590 | 80″ x 38″ x 11″ (x2) | 123 lb (x2) |
Looking for an award-winning mattress at an affordable price? You should meet Douglas.
Delivery, Sleep Trial & Returns
FedEx will deliver GhostBed Classic to all parts of Canada. The mattress typically ships from locations in the United States but can come from Toronto or Montreal if demand is especially high. Ghostbed Classic should arrive at your door in 3–5 business days, including dispatch and delivery time.
GhostBed Classic arrives in a cardboard box and is wrapped in two layers of heavy-duty plastic for extra protection. After you remove the plastic, GhostBed Classic expands to its full 11″ height. You can sleep on the mattress the same day it’s delivered.
At 101 nights, GhostBed’s sleep trial is on par with other mattress brands. However, mattress brands like Douglas offer a significantly longer 365-night trial. If you decide to return your mattress within the trial period, you will need to fill out an online form for GhostBed to coordinate your return and refund.
GhostBed promises a hassle-free return experience. But complaints about denied returns and hidden fees are common on Consumer Affairs, Trustpilot, and Better Business Bureau (BBB). The customer backlash doesn’t end there. GhostBed gained media attention in 2022 when a pent-up customer brought their “extremely frustrating experience” with GhostBed’s return policy to CBC Go Public.
Courier | FedEx |
Shipping Cost | Free |
Delivery Time | 3–5 business days |
Sleep Trial Nights | 101 |
Warranty Years | 20 |
Return Ease | Shipping and restocking fees apply; customer must pay back all discounts received |
Want to see how Ghostbed vs Douglas’s delivery and returns stack up?
GhostBed Mattress Construction
| Height | Layers | CertiPUR-US® Certified | Machine-Washable Cover |
|---|---|---|---|
11″ | 3 | Yes | No |
The GhostBed Classic mattress measures 11″ tall and has 3 layers of foam.
GhostBed Classic’s knit cover uses a viscose-and-polyester blend. However, unlike all-foam mattresses like Douglas, you won’t be able to remove the top cover and readily clean it using your washing machine.
Get the foam mattress with a cooling, machine-washable top cover.
Mattress Performance Results
MattressReviews.ca commissions licensed third-party engineers and uses public data to rate mattresses on over 40 criteria.
This allows us to accurately rate and compare the performance of the mattresses reviewed on this website. Engineer independence and operating standards help ensure their results remain unbiased, valid, and reliable. Each mattress was evaluated using the same strict mattress testing methodology to protect the overall integrity of the results. The full report has been given the official stamp of approval from an APEGA-certified engineer operating under a strict ethical code of conduct.
Mattress testing conducted outside of this professional standard poses a greater risk of validity errors or reviewer bias.
7.7 /10
9.0 /10
5.2 /10
4.6 /10
3.7 /10
Company Background
| Launched | Company HQ | Ownership | BBB Rating | Trustpilot Rating |
|---|---|---|---|---|
2001 | Plantation, FL, USA | Private | ||
GhostBed’s parent company, Nature’s Sleep, was founded in 2001 by Marc Werner. However, the company’s first bed-in-a-box mattress—The GhostBed, now known as GhostBed Classic—didn’t launch until 2015. It was shortly followed by the GhostPillow and other sleep products. The GhostBed brand is associated with celebrities like Venus Williams who claim to be happy with their GhostBed mattress. Customers, on the other hand, have filed a large number of complaints related to returns and warranty claims. In fact, one customer’s negative experience with GhostBed’s return policy was highlighted on CBC Go Public. One of the most concerning BBB complaints comes from a customer who purchased a mattress on sale. This customer found that if they wanted to return the mattress, they would have to pay for the discounts applied to their order. We have observed GhostBed raising their prices during sales to provide a greater “discount” (see August 2023 vs December 2023), meaning customers have to pay a greater amount to return a mattress purchased on sale. Most recently, the company issued a recall of the GhostBed Natural line of mattresses in 2024. The Consumer Product Safety Commission states that “the mattresses violate the smoldering ignition requirements of the federal mattress flammability regulation, posing a fire hazard.”
At the time this review was written, GhostBed is rated “Bad” on Trustpilot. The business also has a “C” (unaccredited) rating on BBB and a customer review rating of 1.17/5 stars. Common complaints include false advertising, product quality, and difficulty arranging refunds or returns.
Should You Buy GhostBed Classic?
While Ghostbed Classic has some cooling features, this isn’t enough to balance out the concerning customer reviews. Douglas Original is a better choice with its cooling gel foam, superior motion isolation, 365-night sleep trial, and “A+” rating on BBB.
Douglas Original is priced at just $799 for a queen size, compared to $2,195 for GhostBed Classic. Douglas offers an exceptional sleep at an affordable price, along with a free sheet set, pillow(s), mattress protector, and pillow protector(s) with every mattress purchase.
Frequently Asked Questions
Where is the GhostBed Classic mattress made?
GhostBed Classic is manufactured in the United States and central Canada.
How much does the GhostBed Classic mattress cost?
Depending on the size you choose, GhostBed Classic can cost anywhere from $1,650 to $2,595. A queen-size GhostBed Classic is priced at $2,195—significantly more than an award-winning mattress like Douglas Original for the same size.
What GhostBed Classic mattress alternatives should I consider?
Douglas mattresses are good alternatives to GhostBed Classic. Douglas Original is a mattress with a machine-washable cover, cooling gel foam, and superior motion isolation. A queen-sized Douglas Original mattress costs $799.
For a mattress with even more cooling, upgrade to Douglas Alpine or Douglas Summit. These enhanced versions of the Douglas Original mattress are one to two inches thicker and offer additional cooling benefits. Douglas Alpine is available at $999 for a queen and Douglas Summit is available at $1,299 for a queen.
You May Prefer Our Top Pick 2024
Douglas Original
9.9 /10
Made in
Winner!
2021 Product of the Year™
Voted the top choice overall in the Mattress-in-a-Box category through a survey of 4,000 Canadians by Kantar.The award-winning and Canadian-made Douglas mattresses offer unbeatable value and include: FREE bedding bundle, a 365-night sleep trial, and cooling gel foams for optimal comfort.
EARLY BLACK FRIDAY SALE!
Buy any Douglas mattress today and get a FREE Comfort Sleep Bundle, 60% off Bamboo Sheets, and 15% off all bed frames and bedding.
Sale ends November 6th. See website for details >
Buy any Douglas mattress today and get a FREE Comfort Sleep Bundle, 60% off Bamboo Sheets, and 15% off all bed frames and bedding.
Sale ends November 6th. See website for details >
Top Pick 2024
Douglas Original
Best Canadian Foam Mattress
- 365-night sleep trial and 20-year warranty
- Superior motion isolation
- Cooling gel comfort layer
EARLY BLACK FRIDAY SALE!
Buy any Douglas mattress today and get a FREE Comfort Sleep Bundle, 60% off Bamboo Sheets, and 15% off all bed frames and bedding.
Sale ends November 6th. See website for details >
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