Informed by third-party engineer testing commissioned by GoodMorning.com.
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7.5 /10
Emma Hybrid Comfort is a hybrid mattress with open-cell foam for cooling, zoned support for pressure-point relief, and a machine-washable cover. However, compared to other hybrid mattresses like Logan & Cove Choice, Emma Hybrid Comfort lacks the advanced cooling features we would expect from a mattress that costs $1,487 for a queen size.
The manufacturer has also faced scrutiny for its retail practices, like running continuous “sales.” Consumer reviews on third-party websites like Better Business Bureau and Trustpilot have raised concerns about the company’s customer service practices.
Determined by how much the mattress sinks under applied weight. The lower the score out of 10, the softer the mattress.
7.8 /10
Determined by how much the mattress edge sinks under applied weight. A mattress with average to good edge support will score 5/10 or higher.
7.3 /10
Determined by measuring a medicine ball’s impact on the mattress. Average to good motion isolation would be 5/10 or higher.
6.7 /10
Determined by dropping a medicine ball onto the mattress. The higher the first bounce, the higher the score out of 10.
5.2 /10
Determined by entering a mattress’s cooling features into our scoring algorithm. The more effective cooling features that are present, the higher the score out of 10.
3.0 /10
Emma Hybrid Comfort is 13″ tall. It’s available in one medium-firm option, although third-party engineer testing (commissioned by us) shows that this mattress is much firmer. Emma Hybrid Comfort has good edge support and performs above-average for motion isolation, but this is still a far cry from Emma’s claim of “zero motion transfer.”
Emma Hybrid has 5 layers, four with foam and one with individually pocketed coils. These coils are divided into 7 zones of ergonomic support. Unusually for a hybrid, the coil layer isn’t positioned at the bottom—it sits on top of a stabilizing foam layer.
The mattress cover is removable and machine-washable. It’s made of polyester and a small amount of elastane, and it’s designed to be breathable and moisture-wicking. While Emma calls this a “Pillowtop Cover,” it’s important to know that this is just a name—Hybrid Comfort is a tight-top mattress, not a true pillow-top.
You may notice that Emma Hybrid Comfort, like many Emma mattresses, always seems to be on sale. These “sales” have been investigated by the UK’s Competition and Markets Authority (CMA). The CMA determined that these sales, along with other high-pressure retail tactics, were misleading to customers.
Emma Hybrid Comfort retails at $1,487 for a queen size, which is more expensive than comparable hybrids like Logan & Cove. At just $999 for a queen size, Logan & Cove Choice comes with luxury details, better cooling, a longer warranty, and a free bedding bundle.
Price
$1,084–$1,889
Firmness
Firm
Type
Hybrid
Shipping Cost
Free
Trial Nights
365
Warranty Years
10
Firmness Score
Cooling Feature Score
Ideal For: Back Sleepers, Stomach Sleepers
A 365-night sleep trial A firm mattress Free return pickup with a full refund 7-zone ergonomic support A machine-washable cover
A warranty longer than 10 years A bed with a softer feel A mattress with greater motion isolation More cooling features A mattress made in Canada To buy from a company with an A+ rating on BBB
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Our Rating:
9.6 /10
Compare With
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|---|---|---|
| Price (Queen) | $999 | $1,487 |
| Overall Rating | 9.6 | 7.5 |
| Warranty Years | 15 | 10 |
| BBB Stars (/5) | 4.9 | 1 |
| Made in Canada |
|
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| Allows Returns |
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| Size | Price | Dimensions | Weight |
|---|---|---|---|
Twin | $1,084 | 75″ x 39″ x 13″ | 35 lb |
Twin XL | $1,151 | 80″ x 39″ x 13″ | 37 lb |
Full / Double | $1,287 | 75″ x 54″ x 13″ | 48 lb |
Queen | $1,487 | 80″ x 60″ x 13″ | 58 lb |
King | $1,889 | 80″ x 76″ x 13″ | 72 lb |
California King | $1,889 | 84″ x 72″ x 13″ | 72 lb |
Shop Logan & Cove Choice for a luxury sleep at just $999 for a queen size.
Emma offers free shipping for all of its mattresses. Shipping timelines vary throughout the site, but orders likely ship within 1–8 business days.
Emma offers scheduled delivery service with in-home setup, but only in select areas of Ontario. Scheduled delivery service is handled through Emma’s shipping partner, Bolt. Various other couriers are used to ship throughout the rest of Canada.
Emma Hybrid Comfort comes with a 365-night sleep trial so you can try the mattress at home. Emma will also arrange return pickups for free and issue a full refund within the trial period.
The mattress comes with a 10-year warranty, which is standard for the mattress industry. That said, competing brands like Logan & Cove offer a considerably longer 15-year warranty.
Courier | Bolt |
Shipping Cost | Free |
Shipping Time | 1–8 business days |
Sleep Trial Nights | 365 |
Warranty Years | 10 |
Return Ease | Free return pickup, full refund |
Choose Logan & Cove and get a 365-night sleep trial and a 15-year warranty.
| Height | Layers | CertiPUR-US® Certified | Machine-Washable Cover |
|---|---|---|---|
13″ | 5 | Yes | Yes |
Emma Hybrid Comfort measures 13″ tall and has 5 layers with a combination of foam and coils. All foam used is CertiPUR-US® certified. Emma does not publicly disclose the densities of the foams used in assembly. Unusually for a hybrid mattress, the coils aren’t located in the bottom layer.
Emma Hybrid Comfort has a machine-washable top cover made from a polyester/elastane fabric blend. Although it’s designed to be moisture-wicking and breathable, this cover doesn’t have the advanced cooling features that competing hybrids often have.
For example, Logan & Cove Choice has a quilted cover with cooling nanofibres. Paired with Choice’s top layer of of gel-infused foam and hollow fibres, this provides comfortable cooling with luxury details.
Choose the mattress with luxury details and premium cooling features.
This allows us to accurately rate and compare the performance of the mattresses reviewed on this website. Engineer independence and operating standards help ensure their results remain unbiased, valid, and reliable. Each mattress was evaluated using the same strict mattress testing methodology to protect the overall integrity of the results. The full report has been given the official stamp of approval from an APEGA-certified engineer operating under a strict ethical code of conduct.
Mattress testing conducted outside of this professional standard poses a greater risk of validity errors or reviewer bias.
7.8 /10
7.3 /10
6.7 /10
5.2 /10
3.0 /10
| Launched | Company HQ | Ownership | BBB Rating | Trustpilot Rating |
|---|---|---|---|---|
2015 | Frankfurt, Germany | Private | ||
Launched in 2015, Emma was founded in Frankfurt, Germany. Emma has since expanded and operates in 22 countries across Europe, Asia, and North America. Emma’s mattress selection in Canada includes foam and hybrid mattresses, as well as a range of bedding accessories and an upholstered bed frame.
It hasn’t been completely smooth sailing for Emma. In 2022, The Guardian reported that Emma was being investigated by the UK’s Competition and Markets Authority (CMA) for misleading customers with continuous “sales”. The CMA announced its ruling in July 2023 and described “detailed concerns.”
Judging by negative reviews on Trustpilot, customers are noticing Emma’s sales practices making their way overseas as the company tries to gain traction in Canada. Some Trustpilot reviews have also reported differing quality between Emma mattresses in Canada and in the UK.
In January 2024, Emma had an “F” rating on Better Business Bureau. The company’s profile is now rated “NR” (unaccredited). It’s not clear why the business no longer has an official letter grade on BBB.
Buy from a mattress company that’s rated “A+” on BBB and “Excellent” on Trustpilot.
While Emma Hybrid Comfort has good edge support, a machine-washable cover, and a generous sleep trial, it doesn’t offer enough value for the asking price of $1,487 for a queen size. We recommend Logan & Cove Choice instead.
At just $999 for a queen size, Logan & Cove Choice provides advanced cooling features like gel-infused foam and a nanofibre cover, giving you a luxury sleep without the luxury price.
Logan & Cove also gives you more value for a lower price with a 365-night sleep trial, a 10-year warranty, and a free bedding bundle.
Emma has good features, like a 365-night sleep trial and a machine-washable mattress cover. However, Emma Comfort Hybrid doesn’t feel worth the $1,487 price tag. It lacks the premium features and extra value found in comparable mattresses like Logan & Cove Choice. At just $999 for a queen size, Logan & Cove Choice provides advanced cooling features, a longer 15-year warranty, and a free bedding bundle with your purchase.
Emma manufactures mattresses for its North American market in Mexico.
Emma mattresses are made by Bettzeit GmbH, Emma’s holding company. Founded in 2013, the company’s name is German for “bedtime.”
Emma guarantees that its mattresses will last at least 10 years and offers a matching warranty. Given the overall lack of customer reviews online, it’s difficult to say for sure whether the mattress will last as long as advertised.
Emma has been investigated for its constant sales. In 2023, the UK’s Competition and Markets Authority (CMA) “found evidence that discount claims made by Emma Sleep did not stack up against the actual savings made by customers.” The CMA’s report concluded that only a small number of Emma Sleep products on its UK site were sold at full price, and that the company’s discounts put “unfair pressure on customers to make quick purchases.”
It’s not clear whether Emma mattresses contain fiberglass. To meet fire safety standards, Emma uses an interior lining made of 60% modacrylic and 40% silica. Fiberglass is often made from silica-based glass. While it’s possible that the silica in Emma’s mattresses could be free of fiberglass, it’s always best to check the law label on your mattress before removing the cover.
To return your Emma mattress, contact Emma’s customer service team and schedule a pickup. Return pickup service is free and comes with a full refund. After your mattress has been disposed of, you should receive a refund in 5–10 business days.
We suggest Logan & Cove Choice, our pick for the best hybrid mattress in Canada. This medium-firm hybrid mattress is ideal for all sleep styles and comes with industry-leading comfort and cooling features. Priced at just $999 for a queen size, Logan & Cove Choice comes with a risk-free 365-night sleep trial, a 15-year warranty, and a free bedding bundle with your purchase.
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9.6 /10
Logan & Cove mattresses feature a lavish hotel-quality design and a generous 365-night sleep trial. You’ll also receive a FREE bedding bundle to complement your new luxury mattress.
Best Hybrid
Best Canadian Luxury Hybrid Mattress
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Sale ends December 26th. See website for details >
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