DreamCloud Mattress Review (2024)
Updated: November 18, 2024
Grace Struth
Sleep Content Lead
Our Rankings
Edge support and
motion isolation are factored into our overall mattress ratings. These scores are shown in green (scores of 5.0+), yellow (3.0–4.9), or red (2.9 and below).
Firmness,
bounce, and cooling features are a matter of personal preference and aren’t part of our rating system, so these scores are shown in grey.
5.7 /10
5.7 /10
5.9 /10
3.9 /10
1.8 /10
Product Details
DreamCloud offers three mattresses: The DreamCloud, DreamCloud Premier Rest, and DreamCloud Premier. This article reviews The DreamCloud, which is a hybrid foam and coil mattress containing polyurethane foam, gel-infused memory foam, and pocket coils with reinforced edge support. DreamCloud meets CertiPUR-US® standards for indoor air quality.
The DreamCloud is a medium to medium-firm mattress, one of the softer hybrids on the market, with a significant amount of “hug.” This may be because the mattress doesn’t have thicker-gauge steel coils in the middle section of the mattress, which would help support your hips and your spine aligned.
Ideal For: Back Sleepers
Looking for a quality hybrid mattress in a wider variety of sizes? Look at Logan & Cove instead.
Read Logan & Cove Review
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Logan & Cove Choice
9.6 /10
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DreamCloud Mattress Sizes & Prices
Compare DreamCloud with leading Canadian-made hybrid mattresses like Logan & Cove.
Compare DreamCloud vs Logan & Cove
Delivery, Sleep Trial & Returns
DreamCloud ships by ground to your door using FedEx, with free shipping and returns throughout the Canadian provinces. However, Dreamcloud charges $150 per large item ordered to Northwest Territories and Yukon. The company doesn’t deliver to Nunavut.
Since shipping costs seem to vary, do your homework on the total cost to deliver to your door—especially if you’re in a remote area or one of the Canadian territories.
The company website notes different mattresses and sizes have different ship times, typically taking 2–5 or 3–7 business days (depending on where you look on their website).
We were unable to determine the location of DreamCloud’s Canadian distribution centres. However, DreamCloud has an exclusive Canadian retailer distribution agreement with Leon’s, which has retail stores and distribution centres across Canada.
Once unpacked, the mattress takes up to 72 hours to fully expand. DreamCloud offers a 365-night sleep trial, which is better than the industry average. The company also offers a limited lifetime warranty for as long as you have the mattress.
DreamCloud Mattress Construction
The DreamCloud mattress has five layers: four foam layers and one pocket coil support layer.
- Layer 1: The 1.5″ comfort layer is made of plush polyurethane foam that supports and cushions your body. It’s stitched into the quilted top cover. The foam density is unknown.
- Layer 2: This layer contains 1″ of viscoelastic polyurethane foam, also known as gel-infused memory foam, which contours to the shape of your body while you sleep. Memory foam is known for trapping body heat, and some customer reviews state DreamCloud sleeps hot. The foam density is unknown.
- Layer 3: DreamCloud says the 2″ transition layer of polyurethane foam helps promote spinal alignment and soften the transition from memory foam to pocket coils. Foam density is unknown.
- Layer 4: This layer is made up of individually wrapped 8.5″ stainless steel pocket coils, with thicker coils around the perimeter to provide better edge support, improve airflow, and reduce motion transfer.
- Layer 5: The 1″ support layer is made of polyurethane foam to provide stability and structure for the top layers. The foam density is unknown.
According to our testing, the cashmere blend cover is 68% polyester, 31% rayon, and 1% cashmere. It’s soft to the touch with good breathability, despite the low amount of cashmere present. The cover can’t be removed, and you’ll void the warranty if you try. We weren’t able to find any specifications on the bottom and side cover composition of the DreamCloud mattress.
Want to compare DreamCloud’s mattress construction with Logan & Cove?
Compare DreamCloud vs Logan & Cove
MattressReviews.ca commissions licensed third-party engineers and uses public data to rate mattresses on over 40 criteria.
This allows us to accurately rate and compare the performance of the mattresses reviewed on this website. Engineer independence and operating standards help ensure their results remain unbiased, valid, and reliable. Each mattress was evaluated using the same strict mattress testing methodology to protect the overall integrity of the results. The full report has been given the official stamp of approval from an APEGA-certified engineer operating under a strict ethical code of conduct.
Mattress testing conducted outside of this professional standard poses a greater risk of validity errors or reviewer bias.
5.7 /10
Edge Support
Like many hybrid mattresses, DreamCloud has average edge support at 5.7/10, despite having thicker steel coils around the perimeter for extra support. Even so, you should be able to sit or lie on the edge of the bed without sinking into it.
5.9 /10
Motion Isolation
DreamCloud ranks about average on motion isolation, with a score of 5.9/10. Above-average or excellent motion isolation is essential if you value undisturbed sleep. Logan & Cove Choice is worth comparing, as it comes with a lower price tag for above-average motion isolation at 7.5/10.
3.9 /10
Bounce
DreamCloud mattress scored a below-average rating of 3.9/10 for bounce. While hybrid mattresses typically have lower bounce, this is a lower rating than comparable mattresses.
See how Logan & Cove Choice compares in third-party engineer testing.
Compare DreamCloud vs Logan & Cove
1.8 /10
Cooling Features
DreamCloud isn’t promoted as a cooling mattress but is advertised as having a couple of cooling features. The mattress earns limited points for its:
- Layer of gel-infused memory foam to provide some pressure-relief and cooling
- Layer of pocket coils to promote air circulation and offer support
If you want a hybrid mattress with more advanced cooling features, consider Logan & Cove Choice instead. It has a layer of cooling gel foam, individually wrapped steel pocketed coils, and a quilted mattress cover with breathable hollow fibre, gel-infused foam, and cooling nanofibres to keep you cool throughout the night.
Compare DreamCloud vs Logan & Cove
Company Background
DreamCloud Holdings launched the Nectar Sleep online mattress brand in 2017. DreamCloud was introduced in 2018 as a premium hybrid mattress. DreamCloud Holdings rebranded in 2019 to become Resident Home LLC. In late 2022, Leon’s Furniture announced an exclusive partnership with Resident to sell its Nectar and DreamCloud mattresses in Canada.
The company has a proven history of making false claims about where its mattresses are made. In 2018, the FTC filed a complaint against DreamCloud for violating the FTC Act on its “Made in USA” claims. As part of the ruling, the company is prohibited “from making several claims that deceive consumers and harm law-abiding businesses”.
In June 2022, the FTC ordered the company to “Cease Made in USA Fraud”, citing Resident Home as a “repeat offender.” The company consented to the ruling, and the FTC issued refunds to more than 12,000 affected people in the US.
Even so, in July 2023, the FTC ruled that DreamCloud mattresses were finished overseas and contain significant imported materials. This was after DreamCloud repeatedly claimed their mattresses were “proudly made with 100% USA-made premium quality materials.” The FTC charged Resident Home with false, unsupported, and misleading advertising.
At the time this review was originally written, DreamCloud’s customer review rating on Better Business Bureau was 2.6/5 stars, averaged across 115 reviews. However, DreamCloud seems to be continually changing their BBB profile. DreamCloud’s current BBB profile is rated “A+”, but has earned over 300 formal complaints in 3 years. DreamCloud is also rated “Poor” on Trustpilot, with over 80% of reviews being one star.
Frequently Asked Questions
Is the DreamCloud mattress cover machine washable?
No, the DreamCloud cover isn’t machine washable. As per the DreamCloud website, removing the mattress cover to clean it will void the mattress warranty. The Canadian DreamCloud website has basic care instructions in its FAQ section. The company recommends a mattress protector and sells its own waterproof version as part of a bedding bundle.
What does the DreamCloud mattress warranty cover?
DreamCloud offers a lifetime warranty under normal use from manufacturer or material defects when the mattress is properly supported on a firm, solid surface like a bed base. Since larger DreamCloud mattresses are quite heavy, avoid ripping the handles on the lower cover, as it’s unclear if this damage is covered under warranty.
The detailed warranty is posted on DreamCloud’s website. DreamCloud states that their warranty doesn’t contain legal speak, but it’s not as easy to read as they claim. It may not be clear to customers that removing the mattress cover voids the warranty unless they actually read it.
It’s also worth noting that DreamCloud in the US has fewer than two dozen Trustpilot reviews at the time of review publication. These are mostly from customers who report poor product quality and difficulty getting the company to honour its stated return policy.
Does the DreamCloud mattress sleep hot?
The company’s website says that, unlike other hybrid or memory foam mattresses, its cashmere-blend cover and cooling technology mean the user will not overheat while using the mattress. However, some customer reviews complain of heat trapping while they sleep.
What happens to returned DreamCloud mattresses?
Dream Cloud’s website says the company will work with the customer to get the item donated or otherwise disposed of through local organizations within the customer’s community.
How firm is the DreamCloud mattress?
DreamCloud is a medium to medium-firm mattress with a significant amount of “hug” from the top layer and some sinkage in the hip area. This can feel softer for some sleepers. At the same time, some customer reviews state the mattress is too firm to sleep comfortably.
Our third-party engineer testing (commissioned by us) noted that the DreamCloud mattress doesn’t have thicker-gauge steel coils in the middle section of the mattress, which could explain why the mattress feels a bit softer.
Does the DreamCloud mattress contain memory foam?
DreamCloud says its mattress contains a layer of pressure-relieving memory foam, which is infused with cooling gel. This layer is one inch thick and is located beneath the contouring top layer.
Where is the DreamCloud mattress made?
Information about DreamCloud’s country of origin is challenging to find. The DreamCloud website states the company recently opened a manufacturing facility in Jefferson, Indiana, although there is no date reference. However, Resident issued a news release in June 2022 announcing the opening. This information appears to contradict the DreamCloud website FAQ, which states that DreamCloud mattresses are produced in Mexico as of September 2023.
Historically, the company has been criticized for not publicizing where its mattresses are made. In July 2023, the U.S. Federal Trade Commission found that DreamCloud mattresses were finished overseas and contain significant imported materials, contrary to DreamCloud’s claim of being “proudly made with 100% USA-made premium quality materials.” The FTC charged Resident Home with false and misleading advertising. The company settled and agreed to refund more than 12,000 affected people in the US.
Does the DreamCloud mattress need a special frame?
DreamCloud says its mattress is very easy to set up on a basic frame or box spring. The website notes it is a plush mattress, so buyers should ensure their bed frame can fit a 14″ mattress. The company sells a box spring and a remote-controlled adjustable base frame.
However, the detailed warranty information on DreamCloud’s website specifies that the mattress must be used on a firm, solid surface such as a bed base that can fully support the weight of the mattress and user at all times, or else it will void the warranty. It’s also best that you not place the mattress directly on the floor to maximize air flow.
How much does the DreamCloud mattress cost?
The DreamCloud mattress is priced at $449–$1,199, depending on which mattress size you choose. The DreamCloud queen mattress is available for $899.
Are DreamCloud mattresses good?
DreamCloud is unaccredited with the Better Business Bureau and its new profile currently has no customer reviews. However, the company’s previous profile (which is no longer accessible) had hundreds of negative reviews, with the overall customer rating sitting below the two-star mark.
In Canada, DreamCloud does not have a Trustpilot rating. In the US, DreamCloud is rated “Poor” based on a fairly low number of reviews, mostly for issues with the company not honouring its refund policy and the quality of the product. The company has a better Trustpilot rating in the UK with more than 1,700 reviews. However, DreamCloud no longer ships overseas.
What DreamCloud mattress alternatives should I consider?
Logan & Cove Choice is a medium-firm hybrid mattress ideal for all sleep styles. The company also offers gel-infused memory foam, uses high-quality, eco-conscious materials, and was the first bed-in-a-box-company to offer a 365-night sleep trial.
Logan & Cove Choice also earned top scores for its overall comfort and excellent value year-round at just $999 for a queen size, compared to $899 for a regular-priced DreamCloud.
You May Prefer:
Logan & Cove Choice
9.6 /10
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2024 Best Hybrid Mattress