Nectar Mattress Reviews

Resident Home LLC is a furniture and mattress company that operates multiple brands, including Nectar Sleep and DreamCloud. This company is well recognized, which may be due in part to repeated mentions in the news.

In July 2023, the Federal Trade Commission (FTC) announced a “final ruling” against Resident Home and DreamCloud for continued violations of the “Made in USA” act. As part of the ruling, Resident Home and its affiliated companies—including Nectar—are prohibited “from making several claims that deceive consumers and harm law-abiding businesses.”

Nectar’s website presents conflicting information about where its mattresses are made. One part of the site FAQ says current models are manufactured in Mexico. However, in another section, the company lists countries such as Vietnam, Malaysia, China, and the USA as potential sources.

In 2018, Nectar Sleep reached an agreement with the Federal Trade Commission (FTC) following allegations of false advertising. The FTC claimed that the company had inaccurately marketed its products as designed and assembled in the USA. In reality, the mattresses were entirely imported from China, with no assembly occurring within the United States.

Since comfort can be subjective, reading customer reviews and checking with consumer trust agencies is usually a good way to gauge if a product is right for you. Take a look at Nectar’s track record with reviews.

On Trustpilot, 68% of customers gave Nectar just 1/5 stars. The company is rated “A+” on BBB but has just 2.83/5 stars. Nectar has received hundreds of customer complaints about discrepancies in advertised prices, delivery delays, substandard mattress quality, challenges with warranty claims, and instances of the company not adhering to its return policy.

Returning a Nectar mattress starts with reaching out to their customer service team. If your return is approved, Nectar will coordinate with a local service to pick up your return. However, multiple customers on Trustpilot reported having difficulty contacting Nectar customer service and having to dispose of their mattresses themselves after they were issued a refund.

Nectar mattresses are sold primarily online. They’re available from dozens of retailers throughout the United States, as well as The Brick and Leon’s in Canada. These retailers operate independently from Nectar, so they may have different pricing, promotions, return policies, and warranties than what’s advertised on Nectar’s website.

Leon’s and its subsidiary, the Brick, have also faced investigations over potentially deceptive marketing practices. The Canadian Competition Bureau initially investigated the company in 2013, with a final agreement resulting in the companies each donating $750,000 worth of home furnishings to approved charities. New investigations in November of 2024 surrounding separate, but similar, concerns are ongoing.

Nectar has three tiers of mattresses available in Canada. At the low end, a twin-size Nectar mattress costs $499 CAD, with the king-size Nectar Premier Copper mattress selling for $1,599 CAD. Nectar’s most popular mattress, the Nectar Premier, is priced at $1,299 CAD for a queen size.

Nectar Canada has a limited selection of mattresses compared with its United States equivalent. They offer their mattresses in twin, twin XL, full/double, queen, and king sizes, but don’t have RV, California king, or split king sizes available.

It can take up to 72 hours for a Nectar mattress to take its full shape once unpacked. During this waiting period, the mattress’s memory foam layers will gradually expand, air out, and adapt to their ideal positions. It’s normal for some off-gassing with a slight odour to occur during this time.

Nectar mattresses are said to last for more than 10 years when properly cared for. Rotating your mattress regularly and using a suitable mattress foundation can help extend the lifespan of a Nectar mattress. However, it’s important to note that some customers have reported issues with premature sagging within just a few months of use.

Nectar Sleep offers an enticing “Forever Warranty” on their mattresses, but it’s important to understand the details. A Forever Warranty is an excellent sales hook, but this warranty becomes prorated after the first ten years. That means your warranty coverage value decreases over time. If your Nectar mattress has any defects after the initial 10-year period, the company will cover a portion of the repair or replacement cost—and you may be responsible for the remainder.

It’s worth mentioning that some customers have expressed dissatisfaction with Nectar’s warranty service. Complaints filed on platforms like Trustpilot suggest issues with the mattress sagging within a few months to a couple of years, and difficulties getting warranty claims honoured.