DreamCloud Reviews

DreamCloud mattresses perform well in third-party engineer testing (commissioned by us). That said, several customer reviews for DreamCloud on third-party websites like Better Business Bureau and Trustpilot indicate problems with customer service, delivery, and product returns.

We think you should take a look at competing company Logan & Cove instead. Logan & Cove has 4,500+ five-star reviews from satisfied customers. The company is also rated “A+” on BBB and “Excellent” on Trustpilot. Logan & Cove mattresses also come with advanced cooling features, pocketed coils for responsive support, and micro coil layers in upgraded models for added contouring. Mattresses are at a similar price point, with Logan & Cove Choice priced at just $999 for a queen size.

DreamCloud mattresses are available for purchase online from the company’s website. They are also available in-store at Leon’s Furniture and The Brick, as long as the specific location has DreamCloud mattresses in its inventory.

DreamCloud mattresses are available to try in-person at The Brick and Leon’s Furniture stores, if a specific location has DreamCloud mattresses in stock. DreamCloud mattresses purchased from either Leon’s or the Brick are subject to their sleep trial and return policies instead of DreamCloud’s policies.

Leon’s and its subsidiary, the Brick, have also faced investigations over potentially deceptive marketing practices. The Canadian Competition Bureau initially investigated the company in 2013, with a final agreement resulting in the companies each donating $750,000 worth of home furnishings to approved charities. New investigations in November of 2024 surrounding separate, but similar, concerns are ongoing.

You can order a DreamCloud mattress online from the DreamCloud website, or in-person at Leon’s Furniture or The Brick locations that have DreamCloud mattresses in stock. However, a specific outlet may not have Dreamcloud mattresses in stock.

DreamCloud mattresses are manufactured in several different locations, including the USA, Mexico, and China.

Resident Home LLC, DreamCloud’s parent company, used to claim that all its mattresses were made in the USA. However, the USA’s Federal Trade Commission ruled that Resident Home’s “Made in USA” claim was false advertising, and fined the company $753,000 in late 2022.

DreamCloud mattresses sold in Canada do not contain fiberglass. Fiberglass is a common fire safety feature in mattresses sold outside of Canada, especially less expensive ones. It can be a significant health hazard if the mattress cover is breached and fiberglass particles get outside of the mattress.

READ MORE: Is fiberglass in a mattress dangerous?

Yes, DreamCloud mattresses arrive in a cardboard box. Mattresses are wrapped in plastic, rolled up, and placed inside a box for shipping, which is consistent with the bed-in-a-box business model.

If you purchased your DreamCloud mattress online, you can return it after the first 30 nights of the company’s 365-night sleep trial. Returns may be initiated on the company’s website, and include return pickup service. You can choose to receive a full refund, or to exchange your mattress for a different one. You must unbox your mattress within 90 days of delivery to make a valid return claim.

DreamCloud mattresses purchased in-person through The Brick or Leon’s Furniture are subject to their sleep trial and return policies instead of DreamCloud’s policies. Leon’s offers a 200-night sleep trial with the purchase of a mattress cover, while The Brick offers a 180-night sleep trial with the purchase of both a mattress protector and a foundation.

We think you should check out hybrid mattress brand Logan & Cove. Its entry-level offering, Logan & Cove Choice, is available at just $999 for a queen size. It features a cooling nanofibre cover, ecoLuxe® cooling gel foam, sturdy edge support foam, and a three-zone coil support system.

You can also upgrade to Logan & Cove Frontier or Logan & Cove Pinnacle for even more luxurious sleep, including a Euro-top design, added cooling features, and added layers of body-contouring micro coils. Logan & Cove mattresses start at just $799 and come with a 365-night sleep trial, a 15-year warranty, and a free bedding bundle with your purchase.